Customer Testimonials

Great Service! Friendly Staff! Highly Recommended Dealership

I came in probably around noon after making an almost 2 hour drive down to El Paso, pretty much knew which car I wanted already. An hour and a half later papers were signed and they got me well below the monthly payment I wanted to make. Victor was a great rep and answered all my questions, and the finance rep even offered to help me get my car back home on his day off if I couldn?t find someone to help me get my new car home. I can?t say enough good things about my experience here, I ...

Good job.. great work.. they provide a great service and people treat you like family

Awesome Service! Great People all around! Very helpful!!

Great customer service and very fast paperwork. The representative showed us all the cars we wanted to see and she was very informed about the vehicles. It was a great experience!

Purachase was easy to do. car was clean and ready to roll, process was done quick even on a saturday evening.

Rudolph VW staff is great, attention to details, treatment, and follow up. I definitely would recommend them. I'm leasing my car and they make the change very smoothly.

The professional manner and follow up from the Sales Agent, he was not pushy and in the end got me the deal I was looking for. The Sales Manager as well was very friendly and provided us with great service. We were pleasantly surprised how fast the purchase process was.

The buying process was easy and fast, car was ready to pick up the following day. This is the third car that I purchased from Rudolph Volks Wagen of El Paso.

Customer service excelent i just did not like the idea of just to oil changes. And the prices on the warranties maybe could be a little better

The negotiations process was very simple and easy. Armando was very helpful, honest and patient with us. Made our car buying experience fun, as I was able to introduce my son to the overall experience as the car is for him.

Everything was quick and easy. All the paperwork was ready and didn't drag for long. Staff was very friendly and knowledgeable

It was a very pleasant purchase. The customer service was an excellent service and the finance department did an expedite process too. We will definitely will comeback and buy another vehicle when we will need another purchase.

The car salesman Humberto was very attentive and supportive with the price that I was looking for, also the manager was really helpful his name is Armando! Great service from both of them!

Great experience! The nice and patient saleslady was very knowledgeable and helpful. Worked to get us a good deal! The staff was also very friendly!

Víctor’s profesional treatment and fast process with finance. Drove from Houston to find exactly what I was looking for at a great price.

The excellent service from the sales agent. The sales team really helped me get the vehicle I wanted. I felt heard and understood.

Sales person we had was excellent, he understood what we were looking for and really made a connection with us. I had just met the sales man , but it seemed like I had known him for a long time. Victor is the type of sales man that every dealership needs, very compassionate and understanding person.

Friendliness and attention to detail of Alan was amazing. Took the time to explain everything and was able to find a vehicle to meet our needs.

Great customer service overall. I felt great buying a new car there was no pressure at all. All staff are great especially Luis and Melanie great job for them two.

Walking in to this dealership was kinda scary but over all ended up being pretty well and fell in love with my new car. Thank you to the sales man and the managers who helped

Great service, honest and friendly. Humberto, sales man At El Paso is the best. He knows how to take care customers. My experience was amazing!!!!

Alan Kaplan attended us. From the time we met Alan to the pick up of our new vehicle, alan was amazing. He was attentive, answer all our questions and overall was so helpful.

Great customer service. No going back and forth with monthly payments, they presented 2 offers and we went with the best one of us. We test drove and bought a car in less than 4 hours!!! Great. Very friendly and professional staff. Dealership was very clean, and everyone was wearing a mask.

From your Product Advisor Alan Kaplan to your Business and Finance representative Alex Tarin, everyone was very welcoming and helped me find what I needed for the right price. I will be coming here for any other future vehicle purchases.

Excellent customer service was provided at this location. All the staff was very attentive and courteous. Thank you and the end.

Very nice experience, no pressure, gave us great options to look at, Louis is a great helpful salesperson. Enjoyable and we came away with a great car.

Everything was wonderful from start to finish! I am so happy with my new vehicle! Thank you for all your help!

Mr Guerrero was very knowledgeable on vehicles, and was very quick to answer all of my questions. The dealership itself is a very solid laid out establishment and everything just works. Once numbers were established and ran there was little negotiating and I left same day with my vehicle. Will refer a friend if it comes up.

I liked that the sales person was very nice and I wasn’t pressured into a sale . I liked that I wasn’t manipulated to stay at the dealer and waste hours until I bought a car. My needs were met in the purchase and I left happy.

Rudolph Volkswagen of West El Paso made my New Car easy and enjoyable experience. Their staff was very friendly, did Not feel like your typical car salesman, GREAT SERVICE I definitely recommend them

Great customer service, sales person was very kind and helpful. The process of buying my vehicle went very smooth and easy.

I bought and leased my first (attainable) dream car, the Passat once I turned 18 with Rudolph VW. Now 3 years passed and I had the chance to get my next dream car, the Arteon. Rudolph VW has been nothing but helpful, courteous, and always there to help with amazing customer service for my needs. Lisa helped me out this second time on leasing my new car. She was an amazing saleswoman. She answered all my questions, she always makes herself available for anything I need. I’ve worked in customer service for about 5 years now and Rudolph and Lisa provide me ...

Quick and easy. Negotiations were pretty easy to met in the middle. All things considered with covid 19 all parties did fantastic.

I found Alan to be quite pleasant very well customer oriented and by that I mean he knew what I was wanting in a car and I bought my car because I chose him because he wasn’t biased towards me. You guys have really nice people. Thank you.

Relaxed, with great customer service. We returned to this dealership because of the service department, John and Rachel, specifically. My kid loved the drink selection.

Everyone from sales, services to finance was very courteous, helpful and professional. Everyone took time to explain the process and had patience with us when we had questions for any of them.

Staff was very knowledgeable and friendly. Victor and Alex did an amazing job with customer service. Will be looking forward to future business.

Rebecca's in the service department was very knowledgeable and helpful. She has a wonderful attitude and wants to help you in any way.

Ricardo help me out so much and was so great. Customer service was great awesome place. I would definitely recommend to family and friends. Thank you Rudolph Volkswagen .

Clean "all in one showroom" service, finance, waiting area... I appreciated the attention and quick response when I showed up without an appointment.

Sinceridad, y conocimiento en sus vehiculos y ayuda a calificar en prestamos por la persona de finansas muy buen elemento !!!

It was a great experience working with the people at Rudolph Volkswagon, especially Alan Kaplan. He was very friendly, extremely helpful and made this process work very smoothly.

Excelent experience!! Very happy with the whole service!! The salesman Armando Aguilar is one of the best!! Very helpful in all aspects. He made all the buying experience very easy. Would definitely gonna recommend him to all my friends and family!!

Staff made me feel at home. The quality of the cars is undeniable, but the Service is optional in each dealership, and they are exceptional.

The excellent customer service and Personalized attention gave way to a great car buying experience. The best prices in town

Very helpful in finding the right bank for financing. Completely professional in every aspect of the sale.would definitely recommend and would go buy other vehicles there in the future.

I had a great experience, great guidance, all my questions and concerns were answered. I really appreciate Jose Roman for getting me the car I wanted, and Mr. Victor Rocha who was great at helping stay in my budget and payment goal! It really made it a great experience for me.

Friendly people, it made the experience easy and stressless for me , I felt I was being treated honestly- and I really like my new car

The buying process was the smoothest I had experienced. The staff was very friendly and knowledgeable. Well worth the drive from Albuquerque to El Paso.

The friendly attention and courtesy. Definitely would recommend to friends. I was surprised that they made the car buying experience so easy.

Excellent service from everybody, sales, finance and service, all super friendly and knowledgeable of their area. Love my new Atlas!!

Everything! From my first contact via email, through getting the keys, everything was smooth. I never felt any pressure and was treated like a VIP.

No high pressure sales and great prices. Friendly staff in every department made this one of the most comfortable buying experiences that I can remember.

I felt very comfortable with Brian D Lane, he was the one who took care of me, he answered all my questions.

Fast, Fun and easy! A great buying experience. I'm happy to be back with the Rudolph family of cars. Victor Guererro my salesman was very professional and knew his product.

Great customer service. Victor Guerrero our sales representative was very knowledgeable and answered all our questions. Gave us several options to choose from.

Everyone was really kind and helpful. They answered all our questions and were really patience while we were deciding on what car we wanted. They explained everything really nicely

Great customer service from all the team involved in our purchase . Our salesperson Luis Ozaeta was very well informed of the products and was key for our decision in buying at Rudolph.

Desiree takes great care of her customers and goes to great lengths to make sure you are happy. John’s skill and knowledge are the best in the southwest. Wouldn’t take my cars anywhere else.

Alan Kaplan was a great salesperson. We had to return the first car we bouggt because my wife didnt like the car. (She wasnt with me). We both came back the next day and Alan helped us find a VA Beetle that my wife loves! Victor Rocha the Sales Manager and the Finance people were great as well.

Courteous, professional and staff really cared about my needs. Great service, prompt response and quality work! Also, sales person knew the technical information about the vehicle I was interested in purchasing!!

So quick and efficient! Excellent people! You will always be pleased at Rudolph Volkswagen! They always go above and beyond!

The service was excellent and the staff was very friendly and kind and toughtfull of my time and helped me understand the importance of maitanance of my viechle

the salesperson and finance manager worked with the budget that I gave them. after sale help was done to help solidify future sales, specifically in 6 months for my wife.

Helpfulness and understanding from the customer view point. The problem should analyzed before informing the customer instead of the try that method.

Gabe did a great job fitting me in and as always, John and crew did perfect work. Perfection at its finest.

It was really fast to drop off my car and the pick it up. The service was well performed and they also washed my car!

Recently bought a 2016 VW at Rudolph Volkswagen and the customer service was, for lack of a better word, perfect! Staff was extremely helpful and knowledgeable. Brian Lane was exceedingly good and helpful! You must check out this dealership! You certainly won't be disappointed!

Read at DealerRater