Customer Testimonials

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Cars Apr 13, 2021

Great Service! Friendly Staff! Highly Recommended Dealership

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Cars Apr 1, 2021

I came in probably around noon after making an almost 2 hour drive down to El Paso, pretty much knew which car I wanted already. An hour and a half later papers were signed and they got me well below the monthly payment I wanted to make. Victor was a great rep and answered all my questions, and the finance rep even offered to help me get my car back home on his day off if I couldn?t find someone to help me get my new car home. I can?t say enough good things about my experience here, I ...

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Cars Mar 23, 2021

Good job.. great work.. they provide a great service and people treat you like family

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Cars Mar 4, 2021

Awesome Service! Great People all around! Very helpful!!

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Cars Feb 17, 2021

Great customer service and very fast paperwork. The representative showed us all the cars we wanted to see and she was very informed about the vehicles. It was a great experience!

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Cars Feb 12, 2021

Purachase was easy to do. car was clean and ready to roll, process was done quick even on a saturday evening.

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Cars Feb 10, 2021

Rudolph VW staff is great, attention to details, treatment, and follow up. I definitely would recommend them. I'm leasing my car and they make the change very smoothly.

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Cars Jan 20, 2021

The professional manner and follow up from the Sales Agent, he was not pushy and in the end got me the deal I was looking for. The Sales Manager as well was very friendly and provided us with great service. We were pleasantly surprised how fast the purchase process was.

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Cars Jan 4, 2021

The buying process was easy and fast, car was ready to pick up the following day. This is the third car that I purchased from Rudolph Volks Wagen of El Paso.

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Cars Jan 3, 2021

Customer service excelent i just did not like the idea of just to oil changes. And the prices on the warranties maybe could be a little better

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Cars Dec 18, 2020

The negotiations process was very simple and easy. Armando was very helpful, honest and patient with us. Made our car buying experience fun, as I was able to introduce my son to the overall experience as the car is for him.

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Cars Dec 14, 2020

Everything was quick and easy. All the paperwork was ready and didn't drag for long. Staff was very friendly and knowledgeable

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Cars Dec 14, 2020

It was a very pleasant purchase. The customer service was an excellent service and the finance department did an expedite process too. We will definitely will comeback and buy another vehicle when we will need another purchase.

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Cars Dec 3, 2020

The car salesman Humberto was very attentive and supportive with the price that I was looking for, also the manager was really helpful his name is Armando! Great service from both of them!

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Cars Dec 1, 2020

Great experience! The nice and patient saleslady was very knowledgeable and helpful. Worked to get us a good deal! The staff was also very friendly!

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Cars Nov 18, 2020

Víctor’s profesional treatment and fast process with finance. Drove from Houston to find exactly what I was looking for at a great price.

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Cars Oct 30, 2020

The excellent service from the sales agent. The sales team really helped me get the vehicle I wanted. I felt heard and understood.

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Cars Oct 29, 2020

Sales person we had was excellent, he understood what we were looking for and really made a connection with us. I had just met the sales man , but it seemed like I had known him for a long time. Victor is the type of sales man that every dealership needs, very compassionate and understanding person.

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Cars Oct 12, 2020

Friendliness and attention to detail of Alan was amazing. Took the time to explain everything and was able to find a vehicle to meet our needs.

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Cars Oct 11, 2020

Great customer service overall. I felt great buying a new car there was no pressure at all. All staff are great especially Luis and Melanie great job for them two.

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Cars Oct 3, 2020

Walking in to this dealership was kinda scary but over all ended up being pretty well and fell in love with my new car. Thank you to the sales man and the managers who helped

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Cars Sep 12, 2020

Great service, honest and friendly. Humberto, sales man At El Paso is the best. He knows how to take care customers. My experience was amazing!!!!

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Cars Aug 18, 2020

Alan Kaplan attended us. From the time we met Alan to the pick up of our new vehicle, alan was amazing. He was attentive, answer all our questions and overall was so helpful.

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Cars Aug 1, 2020

Great customer service. No going back and forth with monthly payments, they presented 2 offers and we went with the best one of us. We test drove and bought a car in less than 4 hours!!! Great. Very friendly and professional staff. Dealership was very clean, and everyone was wearing a mask.

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Cars Jul 27, 2020

From your Product Advisor Alan Kaplan to your Business and Finance representative Alex Tarin, everyone was very welcoming and helped me find what I needed for the right price. I will be coming here for any other future vehicle purchases.

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Cars Jul 27, 2020

Excellent customer service was provided at this location. All the staff was very attentive and courteous. Thank you and the end.

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Cars Jul 25, 2020

Very nice experience, no pressure, gave us great options to look at, Louis is a great helpful salesperson. Enjoyable and we came away with a great car.

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Cars Jun 24, 2020

Everything was wonderful from start to finish! I am so happy with my new vehicle! Thank you for all your help!

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Cars Jun 18, 2020

Mr Guerrero was very knowledgeable on vehicles, and was very quick to answer all of my questions. The dealership itself is a very solid laid out establishment and everything just works. Once numbers were established and ran there was little negotiating and I left same day with my vehicle. Will refer a friend if it comes up.

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Cars May 28, 2020

I liked that the sales person was very nice and I wasn’t pressured into a sale . I liked that I wasn’t manipulated to stay at the dealer and waste hours until I bought a car. My needs were met in the purchase and I left happy.

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Cars May 7, 2020

Rudolph Volkswagen of West El Paso made my New Car easy and enjoyable experience. Their staff was very friendly, did Not feel like your typical car salesman, GREAT SERVICE I definitely recommend them

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Cars May 7, 2020

Great customer service, sales person was very kind and helpful. The process of buying my vehicle went very smooth and easy.

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Cars May 4, 2020

I bought and leased my first (attainable) dream car, the Passat once I turned 18 with Rudolph VW. Now 3 years passed and I had the chance to get my next dream car, the Arteon. Rudolph VW has been nothing but helpful, courteous, and always there to help with amazing customer service for my needs. Lisa helped me out this second time on leasing my new car. She was an amazing saleswoman. She answered all my questions, she always makes herself available for anything I need. I’ve worked in customer service for about 5 years now and Rudolph and Lisa provide me ...

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Cars May 3, 2020

Quick and easy. Negotiations were pretty easy to met in the middle. All things considered with covid 19 all parties did fantastic.

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Cars Apr 23, 2020

I found Alan to be quite pleasant very well customer oriented and by that I mean he knew what I was wanting in a car and I bought my car because I chose him because he wasn’t biased towards me. You guys have really nice people. Thank you.

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Cars Mar 20, 2020

Relaxed, with great customer service. We returned to this dealership because of the service department, John and Rachel, specifically. My kid loved the drink selection.

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Cars Mar 1, 2020

Everyone from sales, services to finance was very courteous, helpful and professional. Everyone took time to explain the process and had patience with us when we had questions for any of them.

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Cars Jan 21, 2020

Staff was very knowledgeable and friendly. Victor and Alex did an amazing job with customer service. Will be looking forward to future business.

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Cars Jan 17, 2020

Rebecca's in the service department was very knowledgeable and helpful. She has a wonderful attitude and wants to help you in any way.

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Cars Jan 10, 2020

Ricardo help me out so much and was so great. Customer service was great awesome place. I would definitely recommend to family and friends. Thank you Rudolph Volkswagen .

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Cars Jan 7, 2020

Clean "all in one showroom" service, finance, waiting area... I appreciated the attention and quick response when I showed up without an appointment.

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Cars Jan 4, 2020

Sinceridad, y conocimiento en sus vehiculos y ayuda a calificar en prestamos por la persona de finansas muy buen elemento !!!

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Cars Dec 7, 2019

It was a great experience working with the people at Rudolph Volkswagon, especially Alan Kaplan. He was very friendly, extremely helpful and made this process work very smoothly.

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Cars Nov 29, 2019

Excelent experience!! Very happy with the whole service!! The salesman Armando Aguilar is one of the best!! Very helpful in all aspects. He made all the buying experience very easy. Would definitely gonna recommend him to all my friends and family!!

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Cars Nov 17, 2019

Staff made me feel at home. The quality of the cars is undeniable, but the Service is optional in each dealership, and they are exceptional.

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Cars Nov 10, 2019

The excellent customer service and Personalized attention gave way to a great car buying experience. The best prices in town

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Cars Nov 10, 2019

Very helpful in finding the right bank for financing. Completely professional in every aspect of the sale.would definitely recommend and would go buy other vehicles there in the future.

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Cars Oct 7, 2019

I had a great experience, great guidance, all my questions and concerns were answered. I really appreciate Jose Roman for getting me the car I wanted, and Mr. Victor Rocha who was great at helping stay in my budget and payment goal! It really made it a great experience for me.

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Cars Sep 29, 2019

Friendly people, it made the experience easy and stressless for me , I felt I was being treated honestly- and I really like my new car

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Cars Sep 20, 2019

The buying process was the smoothest I had experienced. The staff was very friendly and knowledgeable. Well worth the drive from Albuquerque to El Paso.

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Cars Sep 19, 2019

The friendly attention and courtesy. Definitely would recommend to friends. I was surprised that they made the car buying experience so easy.

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Cars Sep 13, 2019

Excellent service from everybody, sales, finance and service, all super friendly and knowledgeable of their area. Love my new Atlas!!

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Cars Sep 4, 2019

Everything! From my first contact via email, through getting the keys, everything was smooth. I never felt any pressure and was treated like a VIP.

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Cars Aug 31, 2019

No high pressure sales and great prices. Friendly staff in every department made this one of the most comfortable buying experiences that I can remember.

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Cars Aug 29, 2019

I felt very comfortable with Brian D Lane, he was the one who took care of me, he answered all my questions.

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Cars Aug 13, 2019

Fast, Fun and easy! A great buying experience. I'm happy to be back with the Rudolph family of cars. Victor Guererro my salesman was very professional and knew his product.

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Cars Aug 4, 2019

Great customer service. Victor Guerrero our sales representative was very knowledgeable and answered all our questions. Gave us several options to choose from.

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Cars Aug 4, 2019

Everyone was really kind and helpful. They answered all our questions and were really patience while we were deciding on what car we wanted. They explained everything really nicely

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Cars Aug 3, 2019

Great customer service from all the team involved in our purchase . Our salesperson Luis Ozaeta was very well informed of the products and was key for our decision in buying at Rudolph.

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Cars Sep 13, 2018

Desiree takes great care of her customers and goes to great lengths to make sure you are happy. John’s skill and knowledge are the best in the southwest. Wouldn’t take my cars anywhere else.

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Cars Sep 13, 2018

Alan Kaplan was a great salesperson. We had to return the first car we bouggt because my wife didnt like the car. (She wasnt with me). We both came back the next day and Alan helped us find a VA Beetle that my wife loves! Victor Rocha the Sales Manager and the Finance people were great as well.

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Cars Sep 13, 2018

Courteous, professional and staff really cared about my needs. Great service, prompt response and quality work! Also, sales person knew the technical information about the vehicle I was interested in purchasing!!

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Cars Sep 13, 2018

So quick and efficient! Excellent people! You will always be pleased at Rudolph Volkswagen! They always go above and beyond!

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Cars Sep 13, 2018

The service was excellent and the staff was very friendly and kind and toughtfull of my time and helped me understand the importance of maitanance of my viechle

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Cars Sep 13, 2018

the salesperson and finance manager worked with the budget that I gave them. after sale help was done to help solidify future sales, specifically in 6 months for my wife.

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Cars Sep 13, 2018

Helpfulness and understanding from the customer view point. The problem should analyzed before informing the customer instead of the try that method.

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Cars Sep 13, 2018

Gabe did a great job fitting me in and as always, John and crew did perfect work. Perfection at its finest.

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Cars Sep 13, 2018

It was really fast to drop off my car and the pick it up. The service was well performed and they also washed my car!

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DealerRater Aug 9, 2016

Recently bought a 2016 VW at Rudolph Volkswagen and the customer service was, for lack of a better word, perfect! Staff was extremely helpful and knowledgeable. Brian Lane was exceedingly good and helpful! You must check out this dealership! You certainly won't be disappointed!

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